At Nina’s Fresh Flowers, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and delivery addresses, and payment details.
- Order Information: Details of the products you purchase and any special instructions or messages.
- Website Usage Data: IP address, browser type, pages visited, time spent on site, and other analytical data via cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, updates, and customer support communications
- Improve our website and customer experience
- Respond to your inquiries or feedback
- Send marketing emails (only with your consent)
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only when necessary to:
- Process payments (e.g. Stripe, PayPal)
- Deliver your order (e.g. courier or delivery services)
- Host and maintain our website
- Comply with legal obligations
4. Data Security
We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data
- Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly
6. Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage or disable cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Nina’s Fresh Flowers
Email: info@ninasfreshflower.com.au
Phone: 0398855528
Address: 223 High Street, Ashburton, VIC 3147